Refund policy

REFUND & RETURN POLICY

We want you to be completely satisfied with your purchase.

If you are not satisfied with your order, we are here to help.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition

  • The item must be in its original packaging

  • Proof of purchase is required

Please contact us before sending any return.

Non-Returnable Items

Certain items cannot be returned, including:

  • Personalised or custom-made products

  • Gift cards

  • Clearance or final sale items

  • Hygiene-related products where applicable

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping fees are non-refundable.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery.

Please include:

  • Your order number

  • Photos or videos showing the issue

We will gladly offer a replacement or refund where appropriate.

Refunds

Once your return is received and inspected, we will notify you regarding approval of your refund.

Approved refunds are processed back to the original payment method within 5–10 business days.

Late or Missing Refunds

If you have not received your refund after several business days, please first check with your bank or payment provider.

If the issue persists, contact us for assistance.

Order Cancellations

Orders may only be cancelled within 12 hours of purchase.

After processing has started, cancellations may no longer be possible.

Contact Us

For return or refund requests, please contact us through our Contact Us page.